Terms of Service

4.1 Damsyn shall pay the Vendor their earnings within fourteen (14) days of the date an item is sold and delivered to the customer.

4.2 Payments shall be made via mobile money (MoMo) or bank transfer, as confirmed by the Vendor during onboarding. The Vendor is responsible for providing accurate payment details.

4.3 Any change to the Vendor’s payment details must be communicated in writing (via email to the Company) before the next payment cycle. Damsyn will not be held responsible for payments sent to previously confirmed details if the Vendor fails to communicate a change in time.

4.4 All payment figures shall be validated for accuracy by the Company before disbursement. If a discrepancy is identified, Damsyn will notify the Vendor and resolve the issue before payment is released.

4.5 In the event of a customer return or exchange on a Vendor’s item (see Section 7), the Vendor’s payment for that item shall be withheld until the return or exchange is resolved.

4.6 Where payment cannot be processed within fourteen (14) days due to banking delays, reconciliation issues, payment processor disruptions, or circumstances beyond Damsyn’s reasonable control, the payout timeline may be extended by a reasonable period. Damsyn shall notify the Vendor of any such delay.

5.1 Upon the successful sale of any Vendor-listed item, Damsyn shall notify the Vendor via telephone call or WhatsApp message.

5.2 For Vendors whose stock is held at Damsyn’s warehouse, Damsyn will handle all packing and dispatch. No further action is required from the Vendor.

5.3 For Vendors who have reclaimed their stock under the Continued Listing Option, the Vendor must make the item available for collection within twenty-four (24) hours of notification. Damsyn and the Vendor shall agree on a suitable time and method for collection.

5.4 While Vendor items are in Damsyn’s possession, Damsyn shall exercise reasonable care in handling them. However, Damsyn shall not be liable for loss, theft, or damage arising from events beyond its reasonable control, including fire, flood, theft, accidents, or force majeure events. Where damage is directly caused by proven negligence of Damsyn, liability shall be limited to the lower of the item’s declared value or its listed retail price.

6.1 Vendors located within Damsyn’s primary service areas (Chantan and surrounding areas) shall have their items collected directly by a Damsyn-designated rider.

6.2 Vendors located in Kasoa and its surrounding areas shall deliver sold items to the Company’s rider at West Hills Mall.

6.3 Vendors located in Tema, East Legon, Botwe, Madina, Haatso, Oyarifa, and surrounding areas shall deliver sold items to the Company’s rider at Accra Mall.

6.4 Vendors shall ensure punctuality and readiness of items at the agreed meeting point and time.

6.5 Damsyn reserves the right to modify meeting points and logistics arrangements where necessary, provided reasonable notice is given to the Vendor.

7.1 In the event that a customer requests a return or exchange of a Vendor’s item, Damsyn will notify the Vendor and coordinate the process.

7.2 Returns or exchanges will only be processed within the timeframe specified in Damsyn’s customer return policy (currently 48 hours from delivery for exchanges of equivalent value).

7.3 If a return is accepted, the Vendor’s payment for that item shall be adjusted accordingly. If the item is exchanged for another item of equivalent value from the same Vendor, the original payment stands.

7.4 The Vendor agrees to accept returned items that are in the same condition as when they were collected or dispatched. Items returned in a damaged state due to customer misuse are the customer’s responsibility, not the Vendor’s.

7.5 Damsyn will bear the logistics cost of the return or exchange. The Vendor will not be charged for delivery associated with customer-initiated returns.

7.6 Damsyn reserves the right to withhold or reverse transactions suspected to involve fraud, payment disputes, abusive conduct, or failed delivery attempts pending investigation and resolution.

11.1 Any dispute arising from this Agreement shall first be resolved through direct discussion between the Vendor and Damsyn’s Head of Vendor Relations.

11.2 If the dispute cannot be resolved through direct discussion within seven (7) days, it shall be escalated to the Director of Brands & People.

11.3 If the dispute remains unresolved, either party may seek mediation through a mutually agreed mediator. The cost of mediation shall be shared equally.

11.4 This Agreement shall be governed by the laws of the Republic of Ghana.

12.1 This Agreement shall become binding upon onboarding and acceptance by the Vendor.

12.2 Damsyn reserves the right to amend these Terms and Conditions at any time, with at least thirty (30) days’ written notice provided to Vendors before amendments take effect.

12.3 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4 This Agreement constitutes the entire agreement between the parties regarding the Vendor’s participation on the Damsyn platform and supersedes any prior oral or written agreements on the subject.

12.5 Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, strikes, transportation disruptions, governmental actions, or power failures.

12.6 Operational notices, approvals, and confirmations exchanged through WhatsApp, email, or other approved digital channels shall constitute valid written communication under this Agreement.